Cancellation & Refund Policy

Last updated: October 2026

Online payments

We do not currently sell products or accept payments online through this website. All orders are placed through written quotations and purchase orders, and paid by bank transfer or as agreed in writing.

Cancellation of orders

• Cancellation requests must be made in writing to us as early as possible.
• Orders not yet placed with the manufacturer can normally be cancelled without charge.
• Once an order is placed with the manufacturer, or for custom-built, engineered or imported items, cancellation may be refused or may attract charges for costs already incurred.

Returns

Materials found non-conforming to the purchase order, or damaged in transit, must be reported in writing with photographs within the period agreed in the order (or within 7 days of delivery if not specified). We will arrange repair, replacement or credit as appropriate.

Refunds

Where a refund is agreed — for example for a cancelled order with advance payment — it will be made to the original paying bank account, normally within 15 working days of approval, after deducting any agreed charges.

Order-specific terms

Where the quotation or purchase order contains different terms, those terms prevail over this policy.

Contact

Primeaspire India LLP
Registered office: C8 - 8447, Vasant Kunj, New Delhi - 110070, India
Email: info@primeaspireindia.in · Phone: +91 98991 01201